Support and contact

Product support

Email hello@ignivoxhub.com with the product name, your organisation and a brief description of the problem. Include the sign-in address you use and whether other users are affected.

• Describe what you expected and what happened.
• Include the approximate time, browser and steps needed to reproduce the problem.
• Explain whether access is blocked or a particular record or output is affected.
• Do not include passwords, authentication codes or unnecessary personal information.

Access requests

For a new workspace, additional access or changes to permissions, contact your organisation’s administrator or send an enquiry. Access changes need to be authorised by the appropriate organisation contact.

Service commitments

Support hours, response targets, availability and recovery arrangements are those expressly agreed in your customer agreement. This website does not offer a 24-hour monitored helpdesk or emergency response service.

Security or privacy concerns

Email hello@ignivoxhub.com with “Security concern” or “Privacy request” in the subject. Describe the issue without sending secrets or unnecessary customer data. If detailed evidence is needed, ask us to agree a suitable transfer method.